FAQ

1. How long are shipping times?

Your product will usually ship within one to five days of you placing an order. Then 7-40 days to arrive, each product has estimated delivery time in the description. 

2. What is your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint so just tell us what's wrong, along with a picture and we will give you your money back in full.

3. Can I cancel my order? 

Cancellations are possible if you do not receive your item with the timeframe specified for each individual product. Sometime orders are sent out before we can process the cancellation. If you cancel your order but still receive the package please either donate it, recycle it or enjoy it. 

4. What is receive the wrong item? 

If there is something wrong with your order, if it's either the wrong colour, defective or not exactly what you wanted then simply notify us and we will give you a refund. You won't be asked to return the product to us. 

5. Do you offer exchanges? 

No we don't offer exchanges. However, if for any reason you didn't receive the product you expected, just let us know and we will get you a new one.